ga99 Privacy Policy

Who Runs ga99

ga99 operates the platform at ga99.click, offering online casino games, fishing games, and card games to adult players in Bangladesh. When you create an account, deposit funds, or contact our support team, you share information with ga99. This Privacy Policy explains exactly what we collect, why we collect it, and what happens to it.

This policy applies to all users of the ga99 website and the ga99 Android app (version 2.7.6 and later). By registering an account, you confirm that you have read and understood the terms described here.

Data We Collect at ga99

We only collect information that is necessary for running a safe, fair, and compliant platform. The table below lists each category, examples, and the reason we need it.

How ga99 Uses Your Information

Your data serves specific, defined purposes. We do not use it for anything outside this list:

• Verifying your age and identity before you can withdraw funds (KYC review within 24 hours).
• Processing deposits (arrives in ~3 minutes) and withdrawals (processed within ~38 minutes after KYC approval).
• Calculating and crediting bonuses — including the 120% first deposit bonus (up to ৳6,000), reload bonuses, cashback, and referral rewards of ৳325 per qualified friend.
• Detecting and preventing fraud, money laundering, and account sharing.
• Sending transactional messages — deposit confirmations, withdrawal updates, and security alerts.
• Providing 24/7 live chat support and responding to account queries.
• Improving platform performance and personalising your game lobby experience.
• Meeting any legal obligations applicable to ga99's operations.

If you have opted in to promotional messages, we may also send bonus offers or game announcements. You can opt out at any time from your account notification settings.

Sharing Data: Who Gets It and Why

ga99 does not sell your personal data. We share information only when it is strictly necessary, and only with the categories of recipient listed below.

Game providers

Providers such as Ezugi, Playtech, Spribe, Evolution, Habanero, Sexy Gaming, and JDB receive a session token and account identifier. They do not receive your payment details or identity documents.

Payment processors

When you initiate a bKash, Nagad, Rocket, or Bank Transfer transaction, the respective gateway receives your wallet or bank number plus the transaction amount. This is required to complete the payment.

Identity verification services

For KYC, your submitted document image and personal details are shared with our verification partner to confirm your identity. Documents are reviewed within 24 hours.

Legal and regulatory authorities

We may disclose data if compelled by a valid legal order or to cooperate with an investigation into fraud or financial crime. We will notify you where permitted by law.

Cookies and How to Control Them

The ga99 website uses cookies and similar browser storage to keep your session active, remember your language preference, and measure platform traffic. We use three categories:

• Essential cookies — required for login sessions and account security. Cannot be disabled without breaking the site.
• Analytics cookies — count page visits and measure which features players use most. Data is aggregated and not linked to your name.
• Marketing cookies — track visits from referral links and affiliate partners. Only set after you accept them via our cookie prompt.

You can manage or delete cookies at any time through your browser settings. Disabling essential cookies will log you out of your ga99 account.

Data Retention: Our Storage Timelines

We keep your data for as long as your account is active or as long as required for legal and financial compliance. The specific periods are:

After the applicable retention period, data is securely deleted or anonymised. Anonymised data may be retained indefinitely for statistical analysis, but it cannot be linked back to any individual.

Your Rights Over Your Personal Data

As a ga99 player, you have the following rights regarding the personal data we hold:

• Access — request a copy of all personal data we hold about you.
• Correction — ask us to fix inaccurate or incomplete data (for example, a misspelled name).
• Deletion — request deletion of your account and associated data, subject to legal retention obligations.
• Restriction — ask us to pause processing while a dispute is being resolved.
• Objection to marketing — opt out of promotional messages at any point from account settings.
• Data portability — receive your account data in a structured, machine-readable format.

To exercise any of these rights, contact our 24/7 live chat team. We will respond to requests within 30 days. Some requests (such as full deletion) may be subject to verification of your identity first.

How ga99 Keeps Your Data Secure

Security is built into every layer of the ga99 platform. Key measures include:

• TLS encryption on all data in transit between your browser or app and our servers.
• Data stored in encrypted databases with access restricted to authorised personnel only.
• Two-factor confirmation required for password changes and withdrawal requests.
• Real-time fraud detection that monitors unusual login patterns and transaction behaviour.
• Regular internal security audits and penetration testing.

Age Restriction: Players Under 18

ga99 is strictly for adults aged 18 and over. We do not knowingly collect or process personal data belonging to anyone under 18. During registration, you must confirm your age, and KYC verification cross-checks your date of birth against your submitted National ID Card (NID), passport, or driving licence.

If we discover that an account belongs to a person under 18, we will immediately close the account, reverse any transactions where possible, and delete the associated personal data. If you believe a minor has registered an account, contact us via live chat.

Policy Revisions and Notification

ga99 reviews this Privacy Policy periodically. When a meaningful change is made — such as a new data use, a change in how long we retain records, or a new third-party partner — we will update the "Last updated" date at the top of this page.

For significant changes, we will notify you via a message in your account dashboard or by the contact details on file. Continuing to use ga99 after a policy update means you accept the revised terms. We recommend reviewing this page from time to time.

Reaching the ga99 Privacy Team

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, use our 24/7 live chat on the ga99 website or app. A support agent will route your request to the correct team.

For formal data-related requests — access, deletion, portability — please state clearly in your message that you are making a "Data Subject Request." We aim to acknowledge all requests within 2 business days and resolve them within 30 days.