Who This Applies To
ga99 operates games including slots, fishing, card games, and live casino tables. Every player who holds an active ga99 account is covered by this policy regardless of how long they have been registered or how much they deposit each month.
Bangladesh law requires all players to be 18 years of age or older. ga99 reserves the right to request proof of age at any point, and any account found to belong to a minor will be closed immediately with funds returned to the original payment method after review.
Signs of Problem Gambling
Gambling is a form of entertainment, not a way to earn income or recover from financial difficulty. The following signs may indicate that play has moved beyond entertainment.
- Spending more than you planned or can afford to lose.
- Borrowing money or selling belongings to fund deposits.
- Feeling irritable, anxious, or restless when not playing.
- Hiding your gambling activity from family or friends.
- Chasing losses by placing larger bets to "win back" money.
- Missing work, family events, or other commitments due to gambling.
- Gambling to escape stress, loneliness, or difficult emotions.
If you recognise two or more of the signs above, we strongly encourage you to use the self-exclusion or cooling-off tools described in this page, or to contact a support organisation listed below.
Your Account Tools
ga99 provides several tools inside your account that you can activate at any time without contacting support. These tools take effect within minutes and cannot be reversed by you during the period you set.
| Tool | What It Does | Takes Effect | Reversible? |
|---|---|---|---|
| Deposit Limit | Caps how much you can deposit per day, week, or month. | Immediately | Decreases: immediately. Increases: 72-hour delay. |
| Session Limit | Ends your game session after a set number of minutes. | Immediately | Yes, with 24-hour delay to extend. |
| Reality Check | Sends an on-screen reminder at intervals you choose. | Next session | Yes, at any time. |
| Cooling-Off | Temporarily suspends your account for 1, 7, or 30 days. | Within 1 hour | No, until the period ends. |
| Self-Exclusion | Closes your account for a minimum of 6 months. | Within 24 hours | No, review required to reinstate after 6 months. |
Deposit Limits
You can set a daily, weekly, or monthly deposit limit from the Account > Limits section of the ga99 platform. The minimum deposit at ga99 is ৳400, and your chosen limit cannot be set below that threshold.
Once a limit is active, ga99 will decline any deposit attempt that would exceed it. Reducing your limit takes effect immediately. Increasing it requires a 72-hour waiting period — this delay is intentional and protects you from making impulsive decisions.
If you deposit via bKash, Nagad, Rocket, or Bank Transfer, the limit applies to the total across all methods combined, not per method.
Cooling-Off & Self-Exclusion
Cooling-Off Period
A cooling-off period pauses your ability to log in and deposit. You choose a duration: 1 day, 7 days, or 30 days. During this period you cannot access games, place bets, or make deposits. You may still contact support to request a withdrawal of your remaining balance.
The cooling-off period cannot be ended early. When it expires, you receive a reminder before your account is automatically reactivated — you do not need to take any action if you want to remain excluded; simply ignore the reactivation or start a new cooling-off period.
Self-Exclusion
Self-exclusion is a longer-term measure. You can request it directly from your account settings or by contacting ga99 support via 24/7 Live Chat. The minimum exclusion period is 6 months. Longer periods (12 months, 24 months, or permanent closure) are also available.
During self-exclusion, ga99 will also take steps to suppress marketing communications sent to your registered email and phone number. If you receive a promotional message during your exclusion period, please report it to support immediately.
To reinstate an account after a self-exclusion period, you must contact support and complete an identity review. There is a mandatory 48-hour reflection period before the account is reopened.
Reality Checks
A reality check is a brief on-screen prompt that appears during a game session at an interval you select — for example, every 30 minutes. The prompt shows how long you have been playing and your net session result (wins minus losses). You can then choose to continue or to end the session.
Setting a reality check does not restrict your play. Its purpose is to keep you aware of time and money spent so you can make an informed decision to continue or stop.
Requesting Account Closure
If you want to close your ga99 account permanently for reasons unrelated to problem gambling — for example, you no longer wish to use the platform — you can submit a closure request via 24/7 Live Chat. Support will:
- Verify your identity against your registered details.
- Confirm your remaining balance and process any pending withdrawal.
- Disable login access and confirm closure by message within 24 hours.
Closed accounts cannot be reopened. If you plan to register again in the future, you would need to create a new account subject to the usual registration process.
Protecting Minors
ga99 takes underage access seriously. If you share a device with family members, particularly children or teenagers, we recommend the following steps.
- Log out of your ga99 account after every session — do not save your password in a shared browser.
- Use a device PIN or biometric lock on shared phones or tablets.
- Install a parental-control application at the device level to restrict access to gambling websites and apps.
- Keep the ga99 APK file and any login credentials in a location only you can access.
If you suspect that a minor has accessed a ga99 account, contact support via 24/7 Live Chat immediately. The account will be suspended pending investigation.
External Support Organisations
ga99 encourages players to seek independent help if they are concerned about their gambling behaviour. The following organisations offer confidential support.
| Organisation | Focus | How to Reach Them |
|---|---|---|
| Gamblers Anonymous | Peer support for compulsive gamblers | gamblersanonymous.org (international chapters) |
| GamCare | Counselling and helpline for gambling harm | gamcare.org.uk – online chat available |
| BeGambleAware | Free, confidential support and information | begambleaware.org |
| National Problem Gambling Helpline | Telephone and text support (global referral) | ncpgambling.org/help-treatment/ |
These organisations are independent of ga99. Contacting them is free and confidential. You do not need to share your ga99 account details with any external organisation.
Contacting ga99 Support
The ga99 responsible gaming team is available through the same 24/7 Live Chat used for general support. When you contact us about a responsible gaming matter, your conversation is handled with additional care and confidentiality. You do not need to explain your reasons in detail — simply telling the agent you want to set a limit or exclusion is enough.
Response time for responsible gaming requests via Live Chat is typically under 5 minutes. For self-exclusion confirmations and account closure, expect a follow-up message within 24 hours confirming the action has been applied.
ga99 is intended for adults aged 18 and over. Gambling involves financial risk. Never gamble with money you cannot afford to lose. If gambling stops being enjoyable, use the tools on this page or speak to one of the organisations listed above.